How can we help?

Frequently asked questions

I forgot my password. What should I do?

Open Tempo’s sign-in screen, enter your email address, and tap Forgot password?. Check your inbox and spam folder for the reset link. For security, never send your password to support.

Why did I not receive a reminder?

Confirm notifications are enabled in your device’s Settings for Tempo. Verify the item’s date and time and ensure the reminder time has not already passed. Device focus modes, notification summaries, battery settings, and operating-system behavior can affect delivery.

How do weekly items work?

Turn on Repeat every week and select each weekday on which the item occurs. When editing a recurring item, choose whether to change only that occurrence or every week.

How do I edit or delete something?

Tap the event anywhere it appears in Tempo. You can edit its details or delete one occurrence or the entire recurring series, when applicable.

How do I delete my account and data?

Open Profile → Account → Delete account and data. Confirming permanently removes your Tempo account and associated active calendar data. This cannot be undone.

Is Tempo affiliated with my school or employer?

No. Tempo is independently developed and is not affiliated with any school, university, employer, or calendar provider.

What should I include in a bug report?

Include the Tempo build number, iPhone or Mac model, operating-system version, what you expected, what happened, and steps that reproduce the problem. Screenshots are helpful when they do not expose sensitive information.

Contact

Email: konexy.help@gmail.com

Please do not email passwords, verification codes, or highly sensitive calendar information.